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iTunes Update 11.14 Error Fix for Windows Users   Leave a comment

Last  night, I posted a message on Facebook saying I would explain in detail how to get iTunes to work after applying the iTunes update released on 1/24/2014.

First, here is the link to the support thread for those with an iTunes Account:

For everyone else, here’s what to do as listed in that thread:

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features( Vista, 7 or 8)

 Remove all of these items:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support


Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.

To quickly get to your control panel on a Windows 7 or 8 Computer, open the Start Menu and click in the search box. Type in “Control Panel” to pull it up. Next, click Programs and Features. This will pull up the list of just about every program installed on your computer. Before you do anything further, make sure you do not have an Apple Device–iPad, iphone, iPod and do on–connected to your computer.

I slightly edited the original text to clarify the Operating Systems this fix will work on as well as to point out the ordering after iTunes does not matter as long as ALL of the listed programs are ALL uninstalled. If you use Safari and/or iCloud DO NOT ininstall them even though they are both Apple Products. These two programs DO NOT share files with iTunes like the four listed with iTiunes above do.

After you uninstall all five programs, reboot your machine, download iTunes and re-install it using Run as Administator. That’s it you’re done.

One other thing before I forget, actually two:

  1. Your Library should not be effected as your library is automatically stored in separate areas from the program files. Even so, it’s a good idea to back up your library on an External Hard Drive or iCloud if you have a big libarary.
  2. You will need to reinstall your Apple Devices to the affected computers. This is why I said to unlug your devices before you start the process. All you should need to do to reinstall the driver(s) for your device(s) is plug it in after you’ve installed iTunes. Windows will do the rest.

That’s basically it. I hope this proves helpful!


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